Saanjh Rooftop Restaurant and Cafe
Privacy Policy
This page explains what information we collect when you order, pay or receive your bill at Saanjh, why we need it, who we share it with, and how you can ask us to correct or delete it.
Last updated: 29 October 2026
1. Who we are
Saanjh Rooftop Restaurant and Cafe (“Saanjh”, “we”, “us”) is a restaurant in Bengaluru, operated by Anurag Sharma (GSTIN 29IQXPS4704Q1ZD). We decide how your information is used and are responsible for it under India’s Digital Personal Data Protection Act, 2023.
Sy No: 28/3, Vidya Nagar Cross Road, New Airport Road, Kadigenahalli, Bengaluru, Karnataka 562157This policy covers saanjhrestaurants.com, our table menu at menu.saanjhrestaurants.com, the bills we issue and the WhatsApp messages we send you about them.
2. What we collect
| When | Information |
|---|---|
| You order from the table menu | Your table number, the dishes you choose, any notes or dish preferences, your billing phone number, and whether you ask for your bill on WhatsApp (with the time you chose it). |
| A waiter places your order | The same order details, your billing phone number, whether you agreed to receive the bill on WhatsApp, and the name of the waiter who placed it. |
| We prepare your bill | Your name if you give it, and for a business invoice your address and GSTIN. We also record the payment method, any discount, the invoice number and amounts, and when payment was confirmed. We do not collect or store card or UPI details. |
| We send your bill on WhatsApp | The phone number, name, invoice number, total and invoice PDF sent, and the delivery status WhatsApp reports (sent, delivered, read or failed). |
| You use our website | Technical information our hosting provider needs to run and protect the site, such as your IP address, browser type and the pages requested. We use a one-way scrambled form of your IP address to limit repeated orders and sign-in attempts. |
| You ask about catering | The catering form opens your own email app. We receive whatever you choose to send us by email. |
We do not knowingly collect information about children for any purpose other than serving a family’s order.
3. How we use it
- To take and serve your order, show it to our kitchen and staff, and let you follow its status on your phone.
- To issue your GST bill and keep the tax records the law requires.
- To send your bill on WhatsApp, only if you asked for it, and to contact you about that bill.
- To keep the service safe and working, including preventing abuse, fixing errors and keeping backups.
We do not sell your information. We do not use it for advertising, and we do not send you marketing messages.
4. WhatsApp bills
Getting your bill on WhatsApp is optional. You can choose it when you enter your phone number, or tell our staff, who will record your agreement. We send only after payment is confirmed.
The message contains your name (or “Guest”), the invoice number, the total and the invoice as a PDF. It is sent through Meta’s WhatsApp Business Platform, so Meta processes the message under WhatsApp’s privacy policy. We send only your bill. We don’t use this number for promotions, and the billing system doesn’t read replies sent to it.
To stop receiving bills on WhatsApp, tell our staff on your next visit, or contact us using the details below.
5. Who we share it with
We share information only with the service providers that run our ordering and billing, and only for that purpose:
- Meta Platforms (WhatsApp Business Platform): delivers the bills you asked to receive on WhatsApp.
- Vercel: hosts our website and processes requests, in its Singapore region.
- Neon: stores our order and billing database, in its Singapore region.
Some of these providers process information outside India. We may also disclose information when the law requires it, for example to tax authorities.
6. How long we keep it
- Tax invoices and the orders behind them, including the billing details on them, are kept for as long as GST law requires, which is generally six years.
- WhatsApp delivery records are kept with the bill they relate to, so we can answer questions about it.
- Orders that were never billed, such as cancelled orders, are kept as part of our order history, and we delete them on request.
- Hosting logs are kept for a short time by our hosting provider and then deleted automatically.
When information is no longer needed, we delete it or remove the details that identify you.
7. Your device and cookies
Our table menu saves your cart and current orders in your browser, so they survive a page refresh. This information stays on your phone and is cleared after three hours. Staff sign-in uses a necessary cookie. We do not use advertising or analytics cookies.
8. Your rights
You can ask us to:
- tell you what information we hold about you and how we use it;
- correct information that is wrong or incomplete;
- delete your information, subject to the legal records described above;
- withdraw your consent to WhatsApp bills at any time (this doesn’t affect bills already sent);
- nominate someone to exercise these rights for you if you are unable to.
We reply within 30 days. If you’re not satisfied with our reply, you can complain to the Data Protection Board of India.
9. Delete your data
How to request deletion
Email saanjhkitchen@gmail.com with the subject “Delete my data”. Include the phone number you used and roughly when you visited. You can also call +91 88672 73232 or ask our staff in person.
We may ask you to confirm the request from that phone number. We then delete your phone number, name and other details from our order records and WhatsApp delivery history within 30 days, and confirm by replying to you.
The only exception is information on a tax invoice that GST law requires us to keep. We keep it only until that period ends, use it for nothing else, and then delete it.
Messages already delivered to your WhatsApp stay on your phone. You can delete them there yourself.
10. Contact and grievances
For any question about privacy, or to exercise your rights, contact our grievance officer:
Anurag Sharma, Saanjh Rooftop Restaurant and Cafe
Email: saanjhkitchen@gmail.com
Phone: +91 88672 73232
We may update this policy when our services change. The date at the top shows the latest version.